Return & Refund Policy

We want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we will issue refunds for your online tea orders.

Return Window:

You have 10 days from the date of purchase to request a refund.

Eligible Items:

To be eligible for a refund, your tea selection must be:

• Unopened and in its original packaging.
• In a resalable condition, suitable for further sale.
• Accompanied by a copy of your original receipt or order confirmation.

Non-returnable Items:

We do not accept returns for:

• Opened or tampered-with tea packets.
• Discounted or sale items.
• Items damaged during return shipping (unless caused by our error).

Return Process:

To request a refund, please contact us at info@apsarachai.in or call us at +91 9098992233. We will provide you with instructions on how to return your tea selection.

Shipping Costs:

You will be responsible for paying for return shipping costs. We recommend using a trackable shipping method to ensure your return arrives safely.

Refunds:

Once we receive your returned tea selection and inspect it, we will notify you of the status of your refund. If your refund is approved, we will issue a refund to the original payment method within 10-15 business days.

Please note: We reserve the right to deny any refund request that does not comply with this Refund Policy.